Switching between Trello accounts
Once your Trello account is linked to Atlassian account, you'll have the option to link up to 10 accounts, making it easy to switch between Trello accounts without having to log out and into another account.
- Error message: "This account requires a few updates before it can be added."
- Removing an account linked to the account switcher
- Using the account switcher with an Enterprise account
- Accounts disappeared from the account switcher
- The wrong account was added to the account switcher
When I tried to link an account, Trello says "This account requires a few updates before it can be added." What does this mean?
The Trello account that you link with the account switcher must be confirmed and linked to an Atlassian account. If the account you're trying to connect doesn't meet this criteria, you'll be asked to log into the account you're trying to connect to complete the necessary steps.
Once the additional account is confirmed and linked to an Atlassian account, you'll be able to link it using the account switcher.
How do I remove an account that I've linked using the account switcher?
To remove an account, click on your profile avatar in the top right corner of Trello, select the option for " Add another account" to view the account switcher page and click the "Remove accounts from this browser" button to select an account to remove.
To remove an account from within the Trello iOS mobile app, tap ' Account' in the lower right corner and then tap 'Switch accounts'. Select the account that you wish to remove and switch to that account. Then, view the 'Account' tab and choose the 'Log Out' option. You'll be redirected back into your original account and the account that was previously linked using account switcher is removed.
To remove an account from within the Trello Android mobile app, tap the three horizontal lines in the upper left corner, then tap on your username. Select the account that you wish to remove and switch to that account. Then, tap the three horizontal lines and choose ‘Settings’, then tap the ‘Log out’ option. You’ll be redirected back into your original account and the account that was previously linked using account switcher is removed.
I'm a Trello Enterprise user or the member of an Atlassian organization, can I use the account switcher with my Enterprise-managed account?
Trello Enterprise users (including SSO enforced users) and users that are a member of an Atlassian organization will soon begin to see the Account Switcher option available, enabling them to select another Trello account to connect with and making it easy to switch between multiple Trello accounts. We roll out these changes incrementally over time, so if you don't see it now, you should begin to see it soon!
When the option becomes available for Enterprise users, in order to use the account switcher with a Trello Enterprise account, the email address linked to the Trello Enterprise account must have an Atlassian account associated with it. If the account you're linking through account switcher is managed and SSO is enforced, you will be prompted to log in with SSO before the account can be connected.
Why did my authenticated accounts disappear from the Account Switcher?
Trello stores your authenticated accounts locally on your browser, instead of on our server. Clearing your browser's cookies and cached data, using a private browsing tab, or using a different browser are a few situations where you will not see your authenticated accounts in the account switcher.
To restore your authenticated accounts, you'll need to walk through the process of adding each account to the Account Switcher.
Why was the wrong account added to the account switcher?
During the process of adding an account to the account switcher, you are asked to authenticate the account by logging in to that account. If you log into a different account than the one you entered into the account switcher, either by entering a different email address or using the social login for a different account, the account chosen on this screen is added to the account switcher instead.
You can remove this incorrect account by choosing the option to " Switch accounts" in Trello, then choose the option "Remove accounts from this browser".