Enabling Two Factor Authentication for your Trello account

Two Factor Authentication (also known as 2FA), allows you to add another layer of verification to the login process, requiring a second piece of information in addition to your email address and password in order to log in to Trello. The purpose of 2FA is to make it more difficult for an attacker to gain control of your account by requiring a code that is only accessible via a second authentication device. Trello currently supports text message (SMS), an Authenticator app, and backup codes as Two Factor Authentication codes.

Have an Atlassian Account? Configure 2FA following the steps here: Manage two-step verification for your Atlassian Account

Please Note: By requiring another layer of verification to access your Trello account, there's an additional responsibility on the user to maintain access to their two factor authentication device and backup codes

  • With 2FA enabled, you will no longer be able to recover your account simply by resetting your password via the email address(es) on your account.
  • Enabling 2FA is agreeing to a higher level of security on your account—you are instructing Trello to only accept login to your account with your username and password AND your second device. If you lose access to that second device, and do not have your backup codes, you will lose access to your Trello account.
  • Just like with non-2FA-enabled accounts, Trello Support is unable to grant access to any account secured by two factor authentication—we will not change the phone number associated with 2FA, or disable 2FA on your behalf.
  • Keep your backup codes safe!

How Two Factor Authentication works

After enabling Two Factor Authentication (see below for details), this is what it will look like to log in to your Trello account. 

You'll start as normal, but logging in at  https://trello.com/login.

You'll then be brought to a page which asks you to enter your Two Factor Authentication Code:

At the same time, Trello will send you a text message with your verification code to the phone number you used when setting up Two Factor Authentication. Alternatively, if you use  Time-based One-time Password authentication (such as a 2fa auth app), you're prompted here for that app's code.

Enter the number from the text message you received or one of the numbers in your list of backup codes. Click Log In to complete the login process.

Enabling Two Factor Authentication

You can visit  https://trello.com/2fa to enable Two Factor Authentication for your account. You'll need to log into your Trello account with email and password to see that page.

After clicking the big green button to add Two Factor Authentication, we strongly recommend that you  print out backup codes, in case you lose access to your authentication device.

You can use the Text Message configuration to enable Two Factor Authentication (SMS), or you can use an Authenticator App instead by clicking on the link below the "Send Verification Code" button.

Disabling Two Factor Authentication

Once enabled, you can visit  https://trello.com/2fa to disable Two Factor Authentication for your account. You'll need to log into your Trello account with email and password to see that page.