How billing works with Trello Business Class
We're going through some changes! Trello Teams are now Workspaces. Soon, all boards will be in a Workspace. You might see us mention Teams in a few places as we're going through these changes. Thanks for your patience!
When you upgrade your Trello Workspace to Trello Business Class you have the option to choose between a monthly or yearly billing plan. The cost is per-Workspace member or multi-board guest (so you will not be billed for individual board members on one board in your Workspace, such as observers/guests).
If you have questions about specific billing statements, contact our support team! We'll be happy to help.
What constitutes a billable member?
A Trello user who is added as a member to a Workspace—either as a normal member or as a Workspace admin—is considered a billable Workspace member that is included in the cost of Business Class.
Any Workspace guest that is on more than one board within the Workspace is considered a multi-board guest and is billed at the same rate as business class Workspace members. See this page for more information on multi-board guests.
You won't be billed for the following types of users with Business Class:
- Virtual users - These are people who are invited to a Workspace but who haven’t yet created their Trello account. Once they accept their invitations and start using Trello, they’ll be converted automatically to a normal or admin member within the Workspace, and become billable members.
- Deactivated Workspace members - Deactivated Workspace members have had access to Workspace resources disabled, but existing board and card memberships are preserved to help you know what work needs to be reassigned. Deactivated members are not billable.
- Single-board guests - If you invite someone from outside your Trello Workspace (this is called a Guest) to your board, they're free on their first board. Once the guest has been added to a second board, a Workspace admin will need to approve, as they will become a billable multi-board guest. However, once that has been completed, any member can add that guest to subsequent boards.
How adding and removing Workspace members affects billing
If you add members to your Business Class Workspace or add Workspace guests to multiple boards after the initial upgrade, the additional user(s) will be charged a pro-rated membership fee for the remainder of the subscription period.
Removing or deactivating a member from the Business Class Workspace frees up a membership spot which can then be taken over by a different user at no additional charge.
For example, although Casper works alone, he creates a Workspace to group all of his mattress-testing boards. He pays $119.99 for the year for a single user. Three months later, he adds a contractor, Michael, to the Workspace, to help test mattresses. Casper's card is charged $89.99, for a Business Class seat for 3/4 of a year.
Two months later, Michael's contract is up. Casper deactivates Michael's account, which leaves his Workspace with one open Business Class seat. He then adds Kristen to the Workspace, and does not see a charge.
Do I need to pay for all Workspace members, even if they're not admins?
Business Class is an upgrade for the entire Workspace, not just admins, so the billing amount is based on the total number of active Workspace members and multi-board guests, including normal members, board members on more than one board, as well as admins.
Can I add someone to a board without paying to add them to the Workspace?
Yes, as long as your Workspace settings allow adding Guests to boards, those users can be added to their first board for free. This can be useful for adding external members to your Workspaces, such as clients or contractors. Once the member has been added to their second board they become multi-board guests.
As a tradeoff, those Workspace members will not receive some of the perks of Business Class. They'll still be able to see and use Power-Ups that you have enabled, but they will not be able to enable unlimited Power-Ups on boards themselves without Business Class. They also will not have the benefits of Trello Gold (large attachments, saved search, custom stickers/backgrounds/emoji), and will not be controllable with Business Class permissions (being able to deactivate a user/remove them from all Workspace boards at once, view their recent activity, restricting Workspace boards to Workspace-members only or a certain domain only).
How can I replace a billed user?
Because Business Class is billed per Workspace member, instead of per user account, you can remove a billed user and replace them with someone else at no additional cost.
To replace a billed user, remove an existing user from your Workspace members tab then invite a new user in their place. As long as you don't exceed the number of member licenses purchased your credit card will not be billed for their access until the next billing cycle. You can check your Workspace's receipts on the billing tab to see how many seat licenses have been purchased in the current billing cycle and compare that to the Workspace's members page to ensure that a new license will not be purchased.
Will I be charged for observers?
Observers are a per-board status for Workspace members or guests. If you have a guest who has joined only one board on the Workspace, you won't be billed for them and can designate them as a board observer at no cost. However, if the user has been added to any additional boards, they become a multi-board guest who is a billable Workspace member.
What happens if I upgrade from monthly to yearly?
Your subscription will remain active until the end of the billing period. Then, when your monthly subscription is due, you'll automatically be upgraded to yearly. That will be the start date of your new yearly billing subscription.
What if I still have questions?
We’re happy to help! Reach out to us on our contact page and we can explain any questions or concerns that you might have about the billing process.