Using Trello with an Atlassian account

Important note

Trello accounts now being connected to Atlassian accounts!

Previously, Trello users could manage their Trello profile strictly from within Trello. Now, Trello users will begin connecting their Trello account to their Atlassian account through an in-app banner in Trello.

Nothing will change inside of Trello with regard to how you or your team members collaborate with teams and on boards. After you connect your Trello account to your Atlassian account, you can log into Trello and Atlassian tools with the same set of credentials and your Trello profile will be populated by your Atlassian account profile.

FAQ - Table of Contents

  1. What is Atlassian?
  2. What is Atlassian account?
  3. How do I know if I'm using Trello with an Atlassian account?
  4. Why are you asking us to migrate to Atlassian account now?
  5. How do I log in after migrating to Atlassian account?
  6. How can I reset my Atlassian account password?
  7. How can I connect my Atlassian account with Trello if I don't see the banners in Trello?
  8. Why is this happening?
  9. Can I opt-out of migrating my Trello account to an Atlassian account? Is there a way to undo the migration once it’s been completed?
  10. Is upgrading to Atlassian account free? 
  11. Why do I have to migrate my account? Can’t you merge the user database with Atlassian without users having to take action?
  12. Will migrating to Atlassian account cause me to lose access to my boards or Trello content?
  13. I’m the only person on my team seeing this message asking me to migrate to Atlassian account? Why?
  14. Will migrating to Atlassian account impact how other people access shared boards?
  15. How does migration impact my team? 
  16. Will I lose access to my team if I migrate my account?
  17. Will the migration of my account to Atlassian account somehow impact my Gold, Business Class or Enterprise subscription?
  18. How does this impact my team if we are using Trello Enterprise?
  19. What will happen if I don’t migrate my account to Aa before June?
  20. What does it mean to have a “managed” account?
  21. Will the mobile app still work if I migrate to Atlassian account?

What is Atlassian?

Atlassian is a software organization that provides the tools to help every team unleash their full potential. These tools include Jira Core, Jira Software, Jira Service Desk, Confluence, Bitbucket, Opsgenie, Statuspage and since acquiring it in 2017, Trello.  

What is an Atlassian account?

With an Atlassian account, you can use just one account to log in to any Atlassian products, such as Jira Core, Jira Software, Jira Service Desk, Confluence, Bitbucket, Opsgenie, Statuspage, or Trello. You don't need to manage separate accounts for each of these products - just one account to rule them all!

If you're already logged into Trello, you can check this by going to your profile page at trello.com/me. If your Trello account is linked to an Atlassian account, you'll see a variation of this message:
This is an Atlassian account. Edit your personal information and visibility settings through your Atlassian profile.

Clicking on the link in the message will take you to your Atlassian profile, where you can make changes to your profile information and settings.

Why are you asking us to migrate to Atlassian account now?

Since 2017, Trello has been working diligently to integrate with Atlassian systems and now we’re ready for Trello accounts to get an Atlassian account. 

How do I log in after migrating to Atlassian account? 

On trello.com/login, enter your email address. Our system will recognize that your account is linked to Atlassian account. Click the "Log in with Atlassian" link to login.

How can I reset my Atlassian account password?

To reset your Atlassian account password, go to https://id.atlassian.com/login/resetpassword. We'll send you a password reset email. Once you reset your password, you can log into Atlassian and Trello with your Atlassian account email and your new password.

How can I connect my Atlassian account with Trello if I don't see the banners in Trello?

You'll see a banner in your Trello account when we're ready for you to connect your Trello account to your Atlassian account. If you don't see the banner in Trello yet, stay tuned and we'll display the banner once we're ready for you to connect your accounts.

Why is this happening?

The integration of an Atlassian account with all your Atlassian Cloud services is currently in progress, which means that your Trello account will soon be upgraded to Atlassian account. When it is complete, you'll be able to log in to Jira, Confluence, Bitbucket and Trello with one set of credentials. You can also use your Atlassian account to log into our Atlassian Community and Atlassian support and billing systems.

Can I opt-out of migrating my Trello account to an Atlassian account? Is there a way to undo the migration once it’s been completed?

Over the course of the next year, all Trello accounts will get an Atlassian account. We do not offer an opt-out of this process, nor is there an option to reverse the migration once it’s completed.

Is upgrading to Atlassian account free? 

There are no costs with this migration. Anyone can make an Atlassian account for free and this process is the same as doing that, but with the added step of linking your already-existing Trello account to it. Many other Atlassian products have free versions as well, and this migration will allow you to try those out all from the same place!

Why do I have to migrate my account? Can’t you merge the user database with Atlassian without users having to take action?

We are requesting users to review their profiles to ensure every user has an opportunity to review the email they’re using in Trello, preventing any issues with mismatched or outdated information.

Will migrating to Atlassian account cause me to lose access to my boards or Trello content?

No, the changes from this process only apply at the account level. Nothing will change inside of Trello with regard to your personal boards, and you’ll continue to collaborate with your team members on boards in the same way!

I’m the only person on my team seeing this message asking me to migrate to Atlassian account? Why?

We roll out these changes to a percentage of users on an incremental basis, so we can monitor for possible issues and incoming feedback/questions. As we increase that percentage, your team members should start seeing the same messaging.

Will migrating to Atlassian account impact how other people access shared boards?

Nope! Collaborating with team members on boards will work the same after you connect your Trello account to your Atlassian account.

How does migration impact my team? 

The migration won’t have any effect on your Trello teams or how you collaborate with your team members. The changes made will only apply at the account level and have an effect on where management of your account is located, such as changing your profile information. 

Will I lose access to my team if I migrate my account?

You won’t lose access to your team as your account will still be a member on them and your boards. Once your account has been migrated, you’ll still be able to use Trello as you were before.

Will the migration of my account to Atlassian account somehow impact my Gold, Business Class or Enterprise subscription?

The migration won’t cause any changes to your current subscriptions in Trello. This will only impact your login experience as you’ll be asked to log in via your Atlassian account instead of your Trello account.

How does this impact my team if we are using Trello Enterprise?

The migration won’t have any effect on your Enterprise, Trello teams within it, or how you collaborate with your team members. The changes made will only apply at the account level and have an effect on where management of your account is located, such as changing your profile information.

What will happen if I don’t migrate my account to Aa before June?

If you don’t connect your Trello account to your Atlassian account and your account is associated with a company’s email domain, your account could become “managed” if an organization admin chooses to claim and verify that they own your email domain starting in June. If you become managed, we will automatically create an Atlassian account on your behalf and link it to your Trello account. At this point, you will be required to authenticate with Trello using your new Atlassian account only.

When your email domain is claimed, the administrator of the organization then has the power to deactivate or delete yours and/or any other Trello accounts with a primary email address matching the claimed email domain. Users who actively opt-into migrating to Atlassian account before June could still become managed. However, we strongly recommend following this migration process so you can ensure the correct email is associated with your account and can better react to a possible future email domain claim.

What does it mean to have a “managed” account?

When a user has a company email address on their Trello account, and the company verifies the domain, the Trello account will become managed by the Admin of the Atlassian Organization that verified the domain. Managed accounts can be deactivated or deleted by an Organization admin at any time.

Do I become managed when I migrate to Atlassian account?

If your Trello account uses an email address with a company domain, your Trello account could become managed if the company verifies the domain

Will the mobile app still work if I migrate to Atlassian account?

Yes!