Using Trello with an Atlassian account

Important note:

The integration of an Atlassian account with your Trello account is currently in progress, which means that your Trello account will soon be linked to an Atlassian account. Atlassian accounts consist of one email address per account and it's important that your primary email address is appropriate for the content inside of your account.

We recommend separating work and personal between two different accounts.

Nothing will change inside of Trello with regard to how you or your colleagues collaborate in Trello Workspaces and on Trello boards! Once your Trello account is linked to your Atlassian account, you'll be able to log in to Jira, Confluence, Bitbucket, and Trello with one set of credentials. 

If you already have an Atlassian account that you want to connect to your Trello account, make sure the email on your Trello account matches your Atlassian account.

If you don’t already have an Atlassian account, we’ll create one for you based on the email address on your Trello account.

Connected your Trello account to the wrong Atlassian account? Reach out to our Support team for help: http://www.trello.com/contact

FAQ - Table of Contents

About Atlassian accounts

  1. What is Atlassian?
  2. What is Atlassian account?
  3. How do I know if I'm using Trello with an Atlassian account?
  4. Why are you asking us to migrate to Atlassian account now?
  5. How do I log in after migrating to Atlassian account?
  6. How can I reset my Atlassian account password?

Migrating to Atlassian account

  1. Why is this happening?
  2. I just logged into Trello, and I was automatically migrated to Atlassian account. Is that expected?
  3. Can I opt-out of migrating my Trello account to an Atlassian account? Is there a way to undo the migration once it’s been completed?
  4. Is upgrading to Atlassian account free? 
  5. Why do I have to migrate my account? Can’t you merge the user database with Atlassian without users having to take action?
  6. How can I connect my Atlassian account with Trello if I don't see the option in Trello?
  7. Will the mobile app still work if I migrate to an Atlassian account?

Atlassian account and your Trello content

  1. Will migrating to Atlassian account cause me to lose access to my boards or Trello content?
  2. Will migrating to Atlassian account impact how other people access shared boards?
  3. How does migration impact my Trello Workspace?
  4. Will I lose access to my Trello Workspace if I migrate my account?
  5. Will the migration of my account to Atlassian account somehow impact my paid subscription?
  6. How does this impact my Workspace if we are using Trello Enterprise?

Managed accounts

  1. What does it mean to have a “managed” account?
  2. Do I become managed when I migrate to an Atlassian account?

About Atlassian accounts

What is Atlassian?

Atlassian is a software organization that provides the tools to help every team unleash their full potential. These tools include Jira Core, Jira Software, Jira Service Management, Confluence, Bitbucket, Opsgenie, Statuspage, and since acquiring it in 2017, Trello.

What is an Atlassian account?

With an Atlassian account, you can use just one account to log in to any Atlassian products, such as Jira Core, Jira Software, Jira Service Management, Confluence, Bitbucket, Opsgenie, Statuspage, or Trello. You don't need to manage separate accounts for each of these products - just one account to rule them all!

How do I know if I'm using Trello with an Atlassian account?

If you're already logged into Trello, you can check this by going to your profile page at trello.com/me. If your Trello account is linked to an Atlassian account, you'll see a variation of this message:

This is an Atlassian account. Edit your personal information and visibility settings through your Atlassian profile.

Clicking on the link in the message will take you to your Atlassian profile, where you can make changes to your profile information and settings.

Why are you asking us to migrate to Atlassian account now?

Since 2017, Trello has been working diligently to integrate with Atlassian systems and now we’re ready for Trello accounts to get an Atlassian account.

How do I log in after migrating to Atlassian account?

On trello.com/login, enter your email address. Our system will recognize that your account is linked to an Atlassian account. Click the "Log in with Atlassian" link to login.

How can I reset my Atlassian account password?

To reset your Atlassian account password, go to https://id.atlassian.com/login/resetpassword. We'll send you a password reset email. Once you reset your password, you can log into Atlassian and Trello with your Atlassian account email and your new password.


Migrating to Atlassian account

Why is this happening?

The integration of an Atlassian account with all your Atlassian Cloud services is currently in progress, which means that your Trello account will soon be upgraded to Atlassian account. When it is complete, you'll be able to log in to Jira, Confluence, Bitbucket, and Trello with one set of credentials. You can also use your Atlassian account to log into our Atlassian Community and Atlassian support and billing systems.

I just logged into Trello, and I was automatically migrated to Atlassian account. Is that expected?

Yes, if you log into Trello using Google, you will automatically be migrated to Atlassian account as part of that process. 

Can I opt-out of migrating my Trello account to an Atlassian account? Is there a way to undo the migration once it’s been completed?

Over the course of this year, all Trello accounts will get an Atlassian account. We do not offer an opt-out of this process, nor is there an option to reverse the migration once it’s completed.

Is upgrading to Atlassian account free?

There are no costs with this migration. Anyone can make an Atlassian account for free and this process is the same as doing that, but with the added step of linking your already-existing Trello account to it. Many other Atlassian products have free versions as well, and this migration will allow you to try those out all from the same place!

Why do I have to migrate my account? Can’t you merge the user database with Atlassian without users having to take action?

We are requesting users to review their profiles to ensure every user has an opportunity to review the email they’re using in Trello, preventing any issues with mismatched or outdated information. We will automatically update the accounts of any user who did not go through the migration process later this year.

How can I connect my Atlassian account with Trello if I don't see the option in Trello?

If you'd like to go ahead and migrate your account, click on your avatar in the top right corner of Trello and then click on Add another account. Don't worry if you don't actually want to add another account—you won't have to do that to complete the migration. After you click that link you'll see this message:

Your account requires a few updates before you can add additional accounts.

Clicking on the "Continue" button will start the migration process.

Note that if you are using Trello Enterprise, you may not see this option. However, all Trello accounts, including Trello Enterprise accounts, will be migrated to Atlassian account by the end of this year.

Will the mobile app still work if I migrate to an Atlassian account?

Yes! The mobile app will still work for devices that match our supported operating system versions.


Atlassian account and your Trello content

Will migrating to Atlassian account cause me to lose access to my boards or Trello content?

No, the changes from this process only apply at the account level. Nothing will change inside of Trello with regard to your boards, and you’ll continue to collaborate on boards in the same way!

Will migrating to Atlassian account impact how other people access shared boards?

Nope! Collaborating on boards will work the same after you connect your Trello account to your Atlassian account.

How does migration impact my Trello Workspace?

The migration won’t have any effect on your Trello Workspace or how you collaborate on Trello boards. The changes made will only apply at the account level and have an effect on where management of your account is located, such as changing your profile information. 

Will I lose access to my Trello Workspace if I migrate my account?

You won’t lose access to your Trello Workspace as your account will still be a member of them and your boards. Once your account has been migrated, you’ll still be able to use Trello as you were before.

Will the migration of my account to Atlassian account somehow impact my paid Trello subscription?

The migration won’t cause any changes to your current subscriptions in Trello. This will only impact your login experience as you’ll be asked to log in via your Atlassian account instead of your Trello account.

How does this impact my Workspace if we are using Trello Enterprise?

The migration won’t have any effect on your Enterprise, Trello Workspaces within the Enterprise, nor how you collaborate on boards. The changes made will only apply at the account level and have an effect on where the management of your account is located, such as changing your profile information.


Managed accounts

What does it mean to have a “managed” account?

When a user has a company email address on their Trello account, and the company verifies the domain, the Trello account will become managed by the admin of the Atlassian organization that verified the domain. Managed accounts can be deactivated or deleted by an organization admin at any time.

Do I become managed when I migrate to an Atlassian account?

Your account won't automatically become managed when you migrate to an Atlassian account. However, if your Trello account uses an email address with a company domain, your Trello account could become managed at any time if the company verifies the domain. This is true whether or not you've already migrated your account. For this reason, we strongly recommend that you confirm that the email address associated with your Trello account is the one you want to have associated with that account. To avoid losing access to your account, it should be an email address that you still have access to, and if you're using Trello for personal use, it should be a personal email instead of a work email.