What is a deactivated user?

We're going through some changes! Trello Teams are now Workspaces. Soon, all boards will be in a Workspace. You might see us mention Teams in a few places as we're going through these changes. Thanks for your patience!

When working on the members page of a Business Class Workspace, you may see a user who shows as "deactivated": 

These users have had their access to the Workspace, Workspace-visible boards, and boards in the Workspace of which they were a member removed. They can still access non-Workspace content that their account had access to (such as content on other Workspaces, or their own private boards). Deactivated users do not consume a seat license on the Business Class Workspace.

Deactivated users, unlike removed/deleted users, remain assigned to cards on boards where they were a member. Though they cannot access the cards, this is helpful for remaining Workspace members to transfer the work of a former colleague on to the person who is taking over that role. Deleted users, on the other hand, disappear from boards completely (so there's no visible indicator of what work needs to be taken over).

Deactivating a user

To deactivate a Workspace member, open the Workspace Members page and near the user's name choose 'Remove', then choose the option 'Deactivate'. 

Reactivating a user

Reactivated users will regain access to Workspace-visible boards and any boards in the Workspace of which they're a member. Workspace admins can reactivate the user by clicking on the reactivation link near the user's name on the Members tab.