How Billing Works with Trello Business Class
When you upgrade your Trello team to Trello Business Class you have the option to choose between a monthly or yearly billing plan. The cost is per-team member (so you will not be billed for individual board members, such as observers).
If you have questions about specific billing statements, contact our support team! We'll be happy to help.
What constitutes a billable team member?
A Trello user who is added as a member to a team—either as a normal member or as an administrator—is considered a billable team member that is included in the cost of Business Class.
You won't be billed for the following types of users ins Business Class:
- Virtual Users - These are people who are added to a team but who haven’t yet started using Trello. Once these people accept their invitations and start using Trello, they’ll be converted automatically to a normal or admin member within the team, thus becoming billable members.
- Deactivated team members - These members are not considered billable team members
- Board Observers - Board observers are per-board, rather than per-team. If you invite someone from outside your Trello team to your board as an observer, they're free.
How adding and removing team members affects billing
If you add members to your Business Class team after the initial upgrade, the additional user(s) will be charged a pro-rated membership fee for the remainder of the subscription period.
Removing or deactivating a member from the Business Class team frees up a membership spot which can then be taken over by a different user at no additional charge.
For example, although Casper works alone, he creates a team to group all of his mattress-testing boards. He pays $119.99 for the year for a single user. Three months later, he adds a contractor, Michael, to the team, to help test mattresses. Casper's card is charged $89.99, for a Business Class seat for 3/4 of a year.
Two months later, Michael's contract is up. Casper deactivates Michael's account, which leaves his team with one open Business Class seat. He then adds Kristen to the team, and does not see a charge.
Do I need to pay for all team members, even if they're not admins?
Business Class is an upgrade for the entire team, not just admins, so the billing amount is based on the total number of active team members, including normal members as well as admins.
Can I add someone to a board without paying to add them to the team?
Yes, as long as your team settings allow adding non-team members to boards. This can be useful for adding external members to your team, such as clients or contractors. Because Business Class upgrades are per-team, you will not be charged for members that you add to particular boards instead of the team as a whole.
As a tradeoff, those team members will not receive some of the perks of Business Class. They'll still be able to see and use Power-Ups that you have enabled, but they will not be able to enable unlimited Power-Ups on boards themselves without Business Class. They also will not have the benefits of Trello Gold (large attachments, saved search, custom stickers/backgrounds/emoji), and will not be controllable with BC permissions (being able to deactivate a user/remove them from all team boards at once, view their recent activity, restricting team boards to team-members only or a certain domain only).
Will I be charged for observers?
No. Because observers are added to individual boards, rather than to the team as a whole, you won't be charged for them.
What if I still have questions?
We’re happy to help! Reach out to us on our contact page and we can explain any questions or concerns that you might have about the billing process.