How Billing Works with Trello Business Class
When you upgrade your Trello team to Trello Business Class you have the option to choose between a monthly or yearly billing plan. The cost is per-team member (so you will not be billed for individual board members, such as observers).
If you have questions about specific billing statements, contact our support team! We'll be happy to help.
What constitutes a billable team member?
A Trello user who is added as a member to a team—either as a normal member or as an administrator—is considered a billable team member that is included in the cost of Business Class.
The following are not included in the cost of Business Class:
- Virtual Users - These are people who are added to a team but who haven’t yet started using Trello. Once these people accept their invitations and start using Trello, they’ll be converted automatically to a normal or admin member within the team, thus becoming billable members.
- Deactivated team members - These members are not considered billable team members
- Board Observers - Board observers are per-board, rather than per-team. If you invite someone from outside your Trello team to your board as an observer, they're free.
How adding and removing team members affects billing
If you add members to your Business Class team after the initial upgrade, the additional user(s) will be charged a pro-rated membership fee for the remainder of the subscription period.
Removing or deactivating a member from the Business Class team frees up a membership spot which can then be taken over by a different user at no additional charge.
For example, although Casper works alone, he creates a team to group all of his mattress-testing boards. He pays $119.99 for the year for a single user. Three months later, he adds a contractor, Michael, to the team, to help test mattresses. Casper's card is charged $89.99, for a Business Class seat for 3/4 of a year.
Two months later, Michael's contract is up. Casper deactivates Michael's account, which leaves his team with one open Business Class seat. He then adds Kristen to the team, and does not see a charge.
What if I still have questions?
We’re happy to help! Reach out to us on our contact page and we can explain any questions or concerns that you might have about the billing process.