Sales tax for purchases in Trello
Why are you charging us sales tax?
Different countries and U.S. states have different tax laws that apply to software services like Trello. In the U.S., some states tax software services when the service provider has employees or some other presence in that state. Trello strives to comply with the applicable laws wherever its service is used.
How do you decide which country or state to charge me tax for?
Tax rates are based on the country and (in the U.S.) zip code information provided with your credit card information.
What if I'm tax-exempt?
Contact our support team, and we'll send you instructions on how to submit your tax exemption information.
You weren't charging me tax before. Why are you now?
Our responsibility to collect and remit taxes for a particular location changes as the laws change and as we hire new employees, establishing a business presence in new locations. As a result, we may be required to collect and remit taxes in locations where we previously did not.